Questions
The eight we get asked most. Tap one to open it.
Will anyone know what's inside?
No. It goes out in a plain brown box — no brand, no logo, no product name.
Nothing on the outside says what's in it, and the courier doesn't know either.
The only thing written on the box is your name and address.
Does anything show up on my bank statement?
Nothing. You pay the driver in cash, so there is no card charge and no bank
record — nothing for anyone to find later. The only name anywhere is a
neutral company name on the shipping label. No product names, no category.
What do you do with my details?
We keep your name, phone and address to deliver the order. That's the whole list.
We don't sell it, we don't share it, and we don't add you to a mailing list unless
you ask. Want it all deleted? Message us and it's gone.
How do I place an order?
Pick what you want, tap Add to cart, then Checkout. It's one screen,
not three — no account, no long form. You'll get a WhatsApp confirmation
within the hour during the day.
Do I need an account?
No. Guest checkout, always. We ask for a phone number so the driver can reach you,
and an email only if you want a receipt. An account just saves your address for
next time — nothing more.
How can I pay?
Cash on delivery, everywhere in the UAE. You pay the driver in cash when the box
is in your hands, and not a dirham before that. We don't take cards and we don't
take transfers — that's the point.
Can I refuse the parcel at the door?
Yes. Look at the box before you pay. If you don't want it, hand it back to the
driver and pay nothing — no fee, no questions, no explanation needed. It
happens, and we don't chase you about it.
How long does delivery take?
Order before 4pm and it leaves our Dubai warehouse the same day. Dubai, Abu Dhabi
and Sharjah get it in 1–2 days; the rest of the UAE in 3–5 days. You'll
get a WhatsApp message with the driver's number on delivery day.